IITHE Level 4 Diploma in Tourism and Hospitality Management

Overview

The IITHE Level 4 Diploma in Tourism and Hospitality Management is designed to provide learners with a comprehensive understanding of the tourism and hospitality sectors. This qualification covers essential management principles, operational skills, and strategic planning required to excel in these dynamic industries. It prepares students for a range of roles within tourism and hospitality management, focusing on customer service, business operations, and industry trends.

Entry Requirements:
  • Typically aimed at learners aged 18 and above.
  • Entry profile may include:
    • Relevant Level 3 qualification in Tourism, Hospitality, or related fields, or equivalent qualifications
    • GCE Advanced Level in relevant subjects or equivalent qualifications
    • Relevant work experience or practical knowledge in tourism or hospitality (verification with the center may be required)

English Requirements: Learners from non-majority English-speaking countries must provide evidence of English language proficiency. For more information, please refer to our English Language Requirements page.

Qualification Structure: The Level 4 Diploma in Tourism and Hospitality Management consists of 12 mandatory units, totaling 240 credits, with 2400 Total Qualification Time (TQT) hours and a minimum of 1200 Guided Learning Hours (GLH).

Mandatory Units:
  1. Introduction to Tourism and Hospitality Management (20 Credits)
    Overview of the tourism and hospitality industries, including key concepts, industry sectors, and management practices.
  2. Customer Service and Relationship Management (20 Credits)
    Techniques for delivering exceptional customer service and managing customer relationships to enhance satisfaction and loyalty.
  3. Operations Management in Tourism and Hospitality (20 Credits)
    Examination of operational processes, including front-line operations, service delivery, and quality management.
  4. Marketing for Tourism and Hospitality (20 Credits)
    Strategies for marketing tourism and hospitality products and services, including market research, promotion, and branding.
  5. Financial Management in Tourism and Hospitality (20 Credits)
    Financial principles and practices relevant to tourism and hospitality management, including budgeting, financial reporting, and cost control.
  6. Human Resource Management in Tourism and Hospitality (20 Credits)
    Principles of human resource management, including recruitment, training, performance management, and employee relations in the industry.
  7. Sustainable Tourism and Hospitality (20 Credits)
    Concepts and practices related to sustainable tourism and hospitality, including environmental impact, ethical considerations, and sustainable development.
  8. Event Management (20 Credits)
    Planning, organizing, and managing events within the tourism and hospitality sectors, including logistics, budgeting, and coordination.
  9. Legal and Regulatory Framework in Tourism and Hospitality (20 Credits)
    Understanding of legal and regulatory issues affecting the tourism and hospitality industries, including compliance and risk management.
  10. Tourism and Hospitality Trends and Innovation (20 Credits)
    Analysis of current trends and innovations in the tourism and hospitality sectors, including technology, consumer behavior, and industry developments.
  11. Crisis Management in Tourism and Hospitality (20 Credits)
    Strategies for managing and mitigating crises, including emergency response, risk assessment, and communication in the tourism and hospitality sectors.
  12. Strategic Management in Tourism and Hospitality (20 Credits)
    Strategic planning and management practices for achieving long-term success in tourism and hospitality businesses, including competitive analysis and strategic decision-making.
Duration and Delivery:
  • Duration: Typically completed over one academic year for full-time learners, with flexible options for part-time or distance learning.
  • Delivery Methods: The course is delivered through face-to-face lectures, practical workshops, tutorials, and online learning through approved centers.
Assessment and Verification:
  • All units are internally assessed by the institution and externally verified by the relevant accrediting body.
  • Assessments are criterion-referenced, focusing on achieving the specified learning outcomes.
  • Assessors provide a detailed audit trail to demonstrate learners’ fulfillment of assessment criteria.
Progression Opportunities: 

Upon completion of the IITHE Level 4 Diploma in Tourism and Hospitality Management, learners can progress to:

  • IITHE Level 5 Diploma in Tourism and Hospitality Management
  • Bachelor’s degree programs in Tourism, Hospitality Management, or related fields.
  • Entry-level management roles in tourism and hospitality, including positions in hotels, travel agencies, event planning, and tourism development.