Endorsed Learning Programmes (ELP)
Additional Needs Policy
The IITHE Awarding Body are committed to ensuring that all candidates wishing to undertake qualifications will be provided, wherever possible, with the means to do so. In order to facilitate access to the qualifications, reasonable adjustments will be made to assist candidates with additional requirements/needs. Candidates with additional requirements and/or needs are asked to inform the IITHE Awarding Body of any special help they may require in order to take the examinations prior to the booking of any examinations.
To find out more you can download the Additional Needs Policy here
Assessment Malpractice Procedure
The IITHE Awarding Body are vigilant with regards to examination malpractice. Malpractice consists of acts which undermine the integrity and validity of assessment, the certification of qualifications and/or damage the authority of those responsible for conducting the assessment and certification.
To find out more you can download the Malpractice Procedure here
Complaints Procedure & Policy
The IITHE Awarding Body has a clear Complaints Procedure & Policy. If you wish to make a suggestion to improve our service or complain please read this document fully before contacting the Awarding Body. This is not relevant to examination results, please refer to the Enquiries & Appeals Procedure if you wish to discuss examination content.
To find out more you can download the Complaints Procedure & Policy here- IITHE
Customer Service Targets & Policy
Our aim is to provide an efficient, fair and effective service to our customers. This policy covers the service provided to customers by the IITHE Awarding Body and via its Examinations Boards and Panels.
To find out more you can download the Customer Service Targets & Policy here
Enquiries and Appeals Procedure (Examination specific)
The examination regulations of the IITHE Awarding Body make provision for IITHE Awarding Body learners to be enabled to make an enquiry and/or to appeal against a decision. The facility by which to do so is outlined in this procedure and it is important the procedure is followed in all situations.
To find out more you can download the Enquiries and Appeals Procedure here
Equal Opportunities Policy
It is the policy of the IITHE Awarding Body in relation to all of its activities and services to oppose and avoid any form of unlawful or unfair discrimination on the grounds of race, nationality, ethnic origin, disability, gender, sexual preference, age, marital status or religion.
To find out more you can download the Equal Opportunities Policy here
Exemption Policy
IITHE Awarding Body recognised prior certificated qualifications equivalent to IITHE units for the Level 4 Certificates. IITHE operates an equality and diversity exemption policy and welcomes applications for exemption on the basis of comparable qualifications from recognised institutions which satisfy the IITHE Awarding Body criteria for awarding exemptions.
To find out more you can download the Customer Service Targets & Policy here